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Workcover Support Services

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Workcover Support Services

The Australian Trainers’ Association (ATA) will oversee delivery of Workcover Support Services (WSS) to licensed trainers in Victoria, commencing on 1 February 2024.

The aim of the WSS is to provide licensed Victorian trainers with tools and advisory support to help each better manage their employment injury risks and associated Workcover insurance costs. The WSS team will be made up of experts in their respective fields and will be led by the ATA and their lead consultant, Safe Industries Australia.

The expectation is that over a 2-3 year term, utilising the WSS will lead to a significant reduction in the number of incidents (and in particular, serious incidents) which in turn, will reduce the financial and personal impost businesses typically experience from their workplace injuries.

Who can access these services?

Any licensed trainer in Victoria who is an employer

i.e.: has employees engaged for the purpose of carrying on their business, and who is therefore, required by law to affect a Worker’s Compensation policy of insurance.

How long will the services be provided?

The consulting elements (pre loss and post loss support) will continue indefinitely. 

The premium subsidy has a two-year lifespan at this time i.e.: it will terminate on 30 June 2025.

Services

Insurance Premium Subsidy

Each employer with a current Workcover policy is entitled to receive an insurance premium subsidy. Employers must furnish the ATA with their 2022 and 2023 premium notices, so the ATA can establish the financial entitlement of the employer.
 
Factors that will be considered as part of the review include:
  • Premium costs compared year on year.
  • Major changes in the business model from one year to the next.
  • Any offset to the year-on-year increased cost, for example, where a specific Workcover levy may have been introduced and is being recovered via an Owner’s training account.

Pre-Loss Consulting Support

Aimed at the current and/or prospective employee and the employment process itself, this element will focus on furnishing the employer with advice, documentation and information that supports:

  • Employee selection criteria.
  • Assessing capabilities / role competencies.
  • Induction process.
  • Training considerations.
  • Legal input (where required).

Post-Loss Consulting Support

After a workplace injury has occurred, this element will focus on furnishing the employer with advice, documentation and information that supports:

  • Expedient Claim recording and reporting.
  • Workcover claims agent engagement.
  • Health professional selection.
  • Return to work options.
  • Claims investigation (where required).
  • Legal assistance (where required).

Key Claims Management Information for Employers

What do I need to do now?

Gallagher Bassett, one of four workcover agents appointed by the Victorian Workcover Authority, is forming a dedicated internal unit to support the WWS initiative. For those who currently use another agent, a Gallagher Bassett Employer Transfer Request Form can be downloaded here.

 

When completed, email this form directly to wss@austrainers.com.au.

Each employer must complete a WSS Permissions Form and return to the ATA via wss@austrainers.com.au.  This will provide the ATA and their consulting panel with the authority to engage with Gallagher Bassett on your claims.

For all new claims after 1 February 2024, employers should lodge the completed Worker’s Injury Claim Form with the ATA via wss@austrainers.com.au.

 

Do not send this document to Gallagher Bassett - the WSS support service, utilising the consulting panel, will lodge this on the employer's behalf. In turn, the WSS consulting panel with Gallagher Bassett, will develop individual claim handling strategies based on the type of claim presented e.g.: a simple claim (sprains/strains) versus a serious workplace injury (broken bones/lost time injury matter). Employers will be routinely updated on the claim and the resolution process.

All employer communications to the ATA on this service must be directed to the dedicated email address wss@austrainers.com.au.

WorkCover Support Services Bureau

Australian Trainers Association

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The ATA will manage the WorkCover Support Services Bureau, and they will solely manage the Insurance Premier Subsidy element of this project. 

Safe Industries Australia

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Safe Industries Australia has been engaged by the ATA to be the lead consultant and to provide consulting support in the Pre-Loss and Post-Loss areas of your businesses. SIA will be your first port of call when you have a workplace incident, and they will engage and work directly with Gallagher Bassett on your claims. 

Gallagher Bassett

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Gallagher Bassett has been an Agent within the Victorian Scheme for over 20 years and currently hold approximately 28% market share in Victoria and have become a trusted Agent. GB have created dedicated Racing Services team in Victoria, focused on providing specialised services in claims management and risk support for the racing industry. Their team is equipped with extensive knowledge and experience in handling racing-related claims. 

Bureau Members

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